Refund Policy

Thank you for choosing Tekstrix for your digital product needs. At Tekstrix, we are dedicated to providing you with premium digital offerings designed to deliver value and meet your expectations. Our team works diligently to ensure every product meets the highest standards of quality, reliability, and usability.

Please read this policy carefully before making a purchase.

Due to the inherent nature of digital products—delivered electronically and typically accessible immediately upon purchase—we maintain a strict No Refund Policy. Once a digital product has been purchased and access has been granted or the product has been made available for your use or download, we are unable to offer refunds or exchanges. This policy is uniformly applied to all digital content and services available through Tekstrix.

Important Pre-Purchase Considerations To ensure that your purchase fully aligns with your needs, we strongly encourage you to:

  • Thoroughly review the product’s description and specifications provided on our website. This includes understanding its features, functionality, and any specific technical or software requirements.

  • Utilize any available product previews, demonstrations, or trial periods. These resources are designed to help you evaluate the product and ensure it suits your requirements before you make a commitment.

  • Reach out to our support team for any additional information or clarification. You can contact us at hello@tekstrix.com. We are here to support you in making an informed and confident purchase decision.

Limited Exceptions to the No Refund Policy While we do not typically offer refunds for digital products, we understand that exceptional situations may arise. In such cases, we may consider exceptions at our sole discretion. These exceptions are limited to:

  • Confirmed technical issues originating from our end that render the digital product completely unusable, and where we are unable to provide a resolution or alternative within a reasonable period.

  • Duplicate purchases of the same digital product, made unintentionally, that are clearly verifiable in our system.

To request a refund under one of these exceptions, you must:

  1. Contact our customer support team by email at hello@tekstrix.com within 24 hours of the original purchase.

  2. Provide a comprehensive explanation of the issue or circumstances surrounding the duplicate purchase.

  3. Include any relevant supporting documentation such as screenshots, error logs, or order confirmations.

  4. Clearly mention your order number and date of purchase in your communication.

We will thoroughly review your request and aim to respond within 2 business days. Please note that meeting the requirements above does not guarantee a refund. All decisions regarding exceptions are made at our sole discretion, based on the details of your case.

By proceeding with the purchase of any digital product from Tekstrix, you explicitly acknowledge and agree to abide by this No Refund Policy. This acknowledgment signifies that you understand the terms and agree that refunds are not offered except in the limited cases outlined above.

If you have any questions or require additional clarification regarding this policy, please do not hesitate to contact us at hello@tekstrix.com. Our team is here to help ensure you have all the information needed before making your purchase.

Scroll to Top
Tekstrix